The CHTTI Mixology Service course provides practical knowledge and professional skills for working confidently in the hospitality and beverage service industry. The course combines mixology fundamentals with guest service, professionalism, communication, beverage preparation, bar operations, safety, and responsible alcohol service.

Learners are introduced to the responsibilities of mixology service personnel, including preparing for service, greeting and assisting guests, taking and serving orders, preparing cocktails, maintaining a clean and professional service environment, processing payments, working effectively with colleagues, and handling guest concerns.

The course also develops an understanding of cocktail ingredients, industry terminology, bar tools and equipment, glassware, preparation techniques, classic and contemporary cocktails, and responsible beverage service. Strong emphasis is placed on customer satisfaction, professional conduct, sanitation, safety, and recognizing and responding appropriately to intoxication.

By combining industry knowledge with service-focused skills, the course prepares learners to contribute confidently and professionally to bars, restaurants, hotels, and other hospitality environments.

Who the Course Is For

This course is designed for:

• Individuals interested in starting a career in bartending, mixology, or beverage service.
• Current bartenders and mixology service personnel who want to strengthen their professional skills.
• Hospitality workers seeking to improve their beverage knowledge and guest service abilities.
• Individuals looking to develop practical knowledge of cocktail preparation, bar operations, and responsible alcohol service.
• Hospitality professionals who want to improve their professionalism, communication, teamwork, and customer-service skills.

No matter whether you are new to the industry or looking to build on existing experience, the course provides a structured foundation for professional mixology service.

Course Learning Outcomes

By the end of the course, learners should be able to:

• Demonstrate professionalism, appropriate personal grooming, hygiene, and workplace conduct.
• Communicate effectively with guests and provide accurate information about services and facilities.
• Apply effective guest-service techniques and respond appropriately to guest complaints.
• Identify and use common mixology industry terminology.
• Identify common bar tools, equipment, glassware, ingredients, and beverage products.
• Explain the basic components and principles of cocktail preparation.
• Prepare and serve a range of cocktails using appropriate ingredients, techniques, glassware, and garnishes.
• Apply appropriate beverage service and table-service procedures.
• Work effectively with co-workers and other departments as part of a service team.
• Apply appropriate procedures for processing payments and handling gratuities.
• Maintain appropriate sanitation, hygiene, and safety standards in the workplace.
• Identify common fire and workplace emergency procedures.
• Recognize signs of intoxication and apply responsible alcohol-service practices.
• Demonstrate an understanding of the role of quality service in achieving customer satisfaction and encouraging repeat business.